Organizational Justice and Quality of Work Life as a Pushing of Organizational Citizenship Behavior (OCB): The Mediating Effect of Organizational Commitment
Rofi Rinanto
*
Faculty of Economics and Business, University of Muhammadiyah Purwokerto, Indonesia.
Alfato Yusnar Kharismasyah
Faculty of Economics and Business, University of Muhammadiyah Purwokerto, Indonesia.
Akhmad Darmawan
Faculty of Economics and Business, University of Muhammadiyah Purwokerto, Indonesia.
Muchammad Agung Miftahuddin
Faculty of Economics and Business, University of Muhammadiyah Purwokerto, Indonesia.
*Author to whom correspondence should be addressed.
Abstract
Objective: This study aims to analyze the influence of Organizational Justice and Quality of Work Life on Organizational Citizenship Behavior (OCB) with Organizational Commitment as a Mediation Variable, using the Education Office of Ciamis Regency, West Java, Indonesia, West Java, Indonesia as a case study.
Study Design: This research uses a quantitative approach with data collection using questionnaires. All of these research items were measured using a likert scale of 1 to 5. This study uses saturated sampling techniques.
Place of Study: The population of this study is members of the Education Office of Ciamis Regency, West Java, Indonesia, West Java, Indonesia.
Methodology: This study used saturated sampling so that the sample totaled 105. Data processing uses the SmartPLS 4 application with the Structural Equation Modeling-Partial Least Square (SEM-PLS) technique. Data analysis was carried out using loading factors, validity test and reliability test, Discriminant Validity: Fornell-Larcker, deep model with R-Square and hypothesis test.
Results: The findings of the study show that Organizational Justice, Quality of Work, and Organizational Commitment have a significant positive effect on Organizational Citizenship Behavior. Meanwhile, Organizational Commitment that mediates Organizational Justice has a negative effect on Organizational Citizenship Behavior. Then the Organizational Commitment mediates the Quality of Work Life which has a positive effect on the Organization's Citizenship Behavior.
Conclusion: These results show that when employees are treated fairly and have a good quality of life, they tend to exhibit extra-role behaviors that are beneficial to the organization. In addition, organizational commitment has been proven to mediate the influence of QWL on OCB, but it does not play a mediator in the relationship between organizational justice and OCB.
Keywords: Organizational justice, quality of work life, organizational citizenship behavior, organizational commitment